IT Site Manager Service Delivery Switzerland

IT Site Manager Service Delivery Switzerland

Pharmaceutical / Biotechnology / Chemical
  • Permanent full time
  • Reference : INT-029955
  • Share:


  • Region Zurich Oberland
  • Type of contract Permanent full time
  • Sector of activity Pharmaceutical / Biotechnology / Chemical


As a preferred supplier for Tecan Group AG in Männedorf, we are looking for an individual as

IT Site Manager Service Delivery Switzerland

(permanent employment, 80-100%). The earliest start date is as soon as possible. Up to 40% home office possible per week.

Description of the mission

  • Responsible for two sites in Switzerland with around 700 employees
  • Provide IT support and resolve problems, incidents, and service requests
  • Participate in various IT system engineering tasks and projects
  • Provide insights, analysis, prognosis and forecasting of service incidents and status
  • Defines close relationships with all Business teams to align and ensure proper service delivery
  • Collaborate with all IT teams to follow up on service incidents, critical infrastructure topics, improvements, and new requirements
  • Lead and shape service management methodology, processes, and governance
  • Define and maintain global Service Catalogue and application portfolio
  • Establish knowledge management for IT Operations

Required profile

  • Basic IT education
  • Several years of experience in managing or directing an IT Operations/Service organization
  • Experience in ITIL, service management and execution
  • Proven experience in IT planning, organization, and development
  • fluent in English, German would be an asset
  • Experience with MS Client Applications, MS Operating Systems, Desktop Client environment, Cloud, Mobile Device environment
  • Good knowledge of agile mindset and agile competences

Application process:

Interested? You can find more information here: Infopackage. Please apply via the "Bewerben" button below and answer all questions, otherwise we will be unable to process your application.


  • Reference INT-029955
  • Published on 27 juin 2022
  • ConsultantMarijke van Engelenburg