IT Business Support

IT Business Support

Pharmaceutical / Biotechnology / Chemical
  • Temporary full time
  • Reference : INT-032013
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  • Region Basel
  • Type of contract Temporary full time
  • Sector of activity Pharmaceutical / Biotechnology / Chemical


As a preferred supplier for Roche Basel we are looking for an individual as

IT Business Support

(contract for 12 months, with possible extension). The earliest start date is asap or within 3 months. Remote/Home Office: on site work required, home office will be discussed after onboarding.

Description of the mission

  • Provide on-site assistance for IT systems used with Lab Instruments
  • Troubleshoot and exclude obvious reasons, help with precise ticket routing and description
  • Monitor tickets and work with IT to prioritize
  • Escalate on behalf of the business
  • Collect requirements for smaller enhancements that are not a project
  • Speak with the business to understand their needs
  • Translate into IT language and actions
  • Ability to determine IT needs and train end-users
  • Ensure that tickets are followed in the IT process and resolved in a professional manner
  • Prioritise and manage many open cases at one time
  • Monitor the resolution progress and step in if required
  • Ensure that documentation is delivered
  • Collect information from the customers to be able to purchase additional equipment or licenses
  • Track and inventories

Required profile

  • Min. Bachelor's degree in electronics, engineering, computer sciences or similar technical degree required. Equivalent combination of education and experience accepted
  • Min. 3-5 year' experience with the Software of Laboratory Equipment as IT Troubleshooter and Supporter (Technical Support Experience)
  • Hands-on experience with Microsoft Windows, software, network, configuration, and hardening options
  • Strong experience in implementation, installation, troubleshooting (and read logs) and configuration of software and IT solutions such as Windows Server 2008 and Windows Server 2012 or similar
  • Advanced knowledge of database maintenance and system security
  • In-depth knowledge of computer hardware, software, and Information Security and Data
  • Fluency in German and English language is an absolute MUST
  • Exceptional interpersonal and communication skills with ability to communicate with different stakeholders
  • Open, friendly, service-oriented

Nice to Haves:

  • Experience with Laboratory System interfaces is preferred
  • Work experience in IT for Pharma/Biotech industries will be a plus
  • Knowledge of the specialties around scientific software and pharma lab equipment are an advantage
  • Knowledge and experience of Roche platforms and tools e.g. ServiceNow is a plus
  • Knowledge of best practices around management, control and monitoring of server infrastructure
  • ITIL knowledge and IT processes (incident, change management), with ITIL Certificate

    Application process

    Interested? You can find more information here: Infopackage. Please apply via the "Bewerben" button below and answer all questions, otherwise we will be unable to process your application. Please upload your CV in English or German along with your degree certificate and latest reference letter.


    • Reference INT-032013
    • Published on 20 juillet 2022
    • ConsultantMarijke van Engelenburg